Terms and Conditions for Wander & Whistle Travel Co.
Welcome to Wander & Whistle Travel Co.! These Terms and Conditions outline the rules and regulations for the use of our online platform and the services we provide. By accessing this website and engaging with our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our service.
1. Definitions
- "Our Service" refers to the website, bespoke holiday packages, corporate travel management, cruise bookings, adventure tours, luxury travel, honeymoon planning, visa assistance, travel insurance, flight and accommodation reservations, and other related services offered by Wander & Whistle Travel Co.
- "Client," "You," "Your" refers to you, the person accessing this website and accepting the Company’s terms and conditions.
- "The Company," "Ourselves," "We," "Our," "Us" refers to Wander & Whistle Travel Co., located at 2847 Flinders Street, Floor 7, Melbourne, VIC, 3000, Australia.
- "Party," "Parties" refers to both the Client and ourselves, or either the Client or ourselves.
2. Services Provided
Wander & Whistle Travel Co. acts as an agent for various third-party travel providers, including but not limited to airlines, hotels, cruise lines, tour operators, and insurance companies. Our services include:
- Bespoke Holiday Packages
- Corporate Travel Management
- Cruise Bookings
- Adventure Tours
- Luxury Travel Planning
- Honeymoon Planning
- Visa Assistance (as an advisory service)
- Travel Insurance
- Flight and Accommodation Reservations
When you book any service through us, you are entering into a contract with the relevant third-party provider, and their terms and conditions will apply to your booking. We will provide you with relevant information regarding third-party terms when applicable.
3. Booking and Payment
- Accuracy of Information: You are responsible for ensuring that all information provided to us (e.g., names, dates of birth, passport details) is accurate and matches your travel documents. Any errors may result in additional charges or cancellation.
- Pricing: All prices quoted are subject to change until confirmed and paid in full. Prices may not include all taxes, airport charges, or additional fees unless explicitly stated.
- Payment: Full payment or a deposit, as required by the third-party provider, must be made at the time of booking. Failure to make payments by the due date may result in the cancellation of your booking without refund.
- Confirmation: A booking is not confirmed until you receive a written confirmation from us, typically after we have received confirmation from the third-party provider and full payment or deposit has been processed.
4. Changes and Cancellations
- By Client: Any changes or cancellations to confirmed bookings are subject to the terms and conditions of the relevant third-party travel provider, which may include cancellation fees, non-refundable deposits, or other charges. We may also charge an administrative fee for processing changes or cancellations.
- By Third Party: In the event that a third-party provider cancels or makes significant changes to your booking, we will inform you as soon as reasonably possible and assist you in seeking alternative arrangements or refunds as per the provider's policy. We are not liable for any costs or damages incurred due to such changes by third parties.
- Force Majeure: We are not liable for any failure to perform our obligations where such failure is due to 'Force Majeure' (events beyond our reasonable control), including but not limited to acts of God, war, terrorism, civil unrest, industrial action, natural disaster, disease, or extreme weather.
5. Passport, Visa, and Health Requirements
It is your sole responsibility to ensure that you meet all necessary passport, visa, health, and entry requirements for your chosen destination(s) and any transit points. While we can provide general advice and assistance with visa applications, we do not guarantee the issuance of visas, and we are not liable for any refusal of entry or associated costs. We strongly recommend consulting the relevant embassy or consulate and your medical practitioner for the most up-to-date information.
6. Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance at the time of booking to cover unforeseen circumstances such as cancellation, medical emergencies, luggage loss, and personal liability. We can assist you in arranging travel insurance, but it is your responsibility to ensure the policy meets your individual needs.
7. Limitation of Liability
Wander & Whistle Travel Co. acts as a booking agent only. We do not own or operate any airlines, hotels, cruise ships, or other travel services. Therefore, we are not liable for any loss, damage, injury, delay, or inconvenience caused by any act or omission of any third-party travel provider. Our liability is limited to the services we provide, specifically the arrangement and facilitation of your bookings. To the maximum extent permitted by law, we exclude all warranties, representations, and conditions relating to our website and the use of this website.
8. Website Usage
- Intellectual Property: Unless otherwise stated, Wander & Whistle Travel Co. and/or its licensors own the intellectual property rights for all material on this site. All intellectual property rights are reserved.
- Prohibited Uses: You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of our online platform; or in any way which is unlawful, illegal, fraudulent or harmful.
9. Privacy Policy
Your use of our service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please refer to our Privacy Policy for more details.
10. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or territory.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Wander & Whistle Travel Co.
2847 Flinders Street, Floor 7
Melbourne, VIC, 3000
Australia
Phone: (03) 9321 0756
Email: [email protected]